Privacy policy

ACN: 681167920
ABN: 55681167920
Customer Support Email: support@biopulse.com.au

Last Updated: [17/10/25]

At biopulse.com.au, we are committed to protecting your privacy and personal information. This Privacy Policy applies to our website and online store, located at biopulse.com.au (the "Site"), and explains how we collect, use, and share information about you when you use the Site.

By using the Site, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with our policies and practices, do not use the Site.

          1. Information We Collect

We collect information about you when you use the Site, including:

  • Personal information you provide to us: This may include your name, billing and shipping address, payment information, email address, and phone number.
  • Device information: This may include your IP address, browser type and version, information about your device, and how you use the Site.

    2. How We Use Your Information

We may use the information we collect about you for the following purposes:

  • To process and fulfill your orders: We use your information to process and fulfill your orders, including verifying your payment information and delivering your orders to the address you provide.
  • To communicate with you: We may use your information to communicate with you about your orders, account, or other matters related to your use of the Site.
  • To provide customer support: We may use your information to provide customer support when you contact us with a question or concern.
  • To personalize your experience: We may use your information to understand how you use the Site and to personalize your experience, including by showing you personalized ads or content.

          3. Sharing Your Information

We may share your information with third-party service providers who perform services on our behalf, such as payment processors and fulfillment centers. We may also share your information with business partners for marketing or other purposes, but only with your consent. We may also disclose your information as required by law, such as to comply with a subpoena or other legal process.

          4. Your Choices and Rights

You have the right to opt out of receiving marketing communications from us by following the unsubscribe instructions included in such communications or by contacting us at support@biopulse.com.au. You can also access and update your personal information by logging into your account on the Site. You can request that we delete your personal information by contacting us at support@biopulse.com.au. Please note that we may be required to retain certain information for legal or business purposes.

          5. Data Security and Retention

We take steps to protect your information from unauthorized access, use, or disclosure. We store your personal information for as long as necessary to provide you with our services and as required by law.

          6. Children's Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and you believe that your child under the age of 18 has provided personal information to us, please contact us at support@biopulse.com.au and we will take steps to delete such information from our records.

          7. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will post any changes on this page and encourage you to review the Privacy Policy whenever you access the Site. If we make material changes to the Privacy Policy, we will notify you by email or through a notice on the Site.

          8. Cookies and Other Tracking Technologies

We may use cookies and other tracking technologies to collect information about you when you use the Site. A cookie is a small data file that is stored on your device and allows us to recognize you when you return to the Site. We use cookies and other tracking technologies for a variety of purposes, such as to analyze traffic, personalize content and ads, and to improve the functionality of the Site.

You can change your browser settings to block cookies or to alert you when cookies are being sent to your device. Please note that if you block cookies, some features of the Site may not work properly.

          9. Third-Party Sites

The Site may contain links to other websites or services that are not operated by us. These links are provided for your convenience and are not intended as an endorsement of the content on those sites. We are not responsible for the privacy practices of third-party sites and encourage you to read the privacy policies of any site you visit.

          10. Compliance with the General Data Protection Regulation (GDPR)

We recognize the importance of privacy and data protection for individuals in the European Union. In compliance with the General Data Protection Regulation (GDPR), we take the following measures:

  • Consent for Data Processing: We ensure that clear consent is obtained before any personal data is processed. You have the right to withdraw your consent at any time.
  • Data Subject Rights: You have various rights under the GDPR, such as the right to access, rectify, erase, restrict processing of your data, and the right to data portability.
  • Data Transfer: Any transfer of data outside the EU is done in compliance with GDPR regulations, ensuring that your data is protected with the same level of security as within the EU.

          11. Compliance with United States State Privacy Laws

We are committed to complying with privacy laws in various states in the United States, including but not limited to the California Consumer Privacy Act (CCPA). In line with these regulations, we ensure:

  • Transparency: We maintain transparency about the personal information we collect, use, and share.
  • Consumer Rights: You have the right to know about the personal information we collect about you and to request deletion of your personal information.
  • Opt-Out of Sale: We provide an option for consumers to opt out of the sale of their personal information. Please visit our Opt-Out page here to exercise this right.
  • Non-Discrimination: We will not discriminate against you for exercising your privacy rights under state law.

          12. Contact Us

If you have any questions or concerns about our Privacy Policy or the information we collect and use about you, please contact us at support@biopulse.com.au