Shipping policy

BioPulse Shipping & Fulfilment Policy

Order Processing

  • Same-day dispatch on all orders placed before 12 pm AEST (Sydney time).
  • Orders placed after the cut-off ship the next business day.
  • All parcels leave from our Sydney warehouse and include end-to-end tracking.

Estimated Transit Times

Destination Standard Express Carrier(s)* Tracking
Australia 2 – 5 business days 1 – 3 business days Australia Post Yes
New Zealand 5 – 12 business days 2 – 6 business days NZ Post Express Yes
US & Canada 8 – 20 business days 4 – 9 business days USPS / Canada Post Yes
UK & Ireland 8 – 20 business days 4 – 9 business days Royal Mail / Parcelforce Yes
Rest of World 8 – 20 business days 4 – 9 business days Local partner Yes

*Carriers may change during peak periods if it speeds things up.

Heads-up: Delivery times are estimates and exclude customs clearance. Peak seasons or remote areas may add a few extra days.

Duties & Taxes (International orders)
Local VAT, GST or import duties are set by your country’s border agency and are the customer’s responsibility.

Track Your Order
Once your parcel leaves us you’ll receive an email with a live tracking link. You can also enter your tracking ID any time on our Order-Tracking page.

Optional “Delivery Peace of Mind” ($3.95 AUD)

  • Instant replacement or refund if your parcel is lost, damaged or stolen during transit.
  • Priority support (<12 h response).
  • Signature on delivery automatically included.

Didn’t take the add-on? You’re still covered by Australian Consumer Law. If something arrives damaged, let us know within 48 hours with photos and we’ll organise a free replacement or refund.

Address Accuracy
Please double-check your shipping address at checkout. We can’t reroute parcels once they’re on the road. If an incorrect address is entered and the order is returned to us, we’ll gladly reship it; we’ll only ask you to cover the new postage cost.

Missed Delivery / Collection Points
If no one is available to sign, the carrier may leave a card and redirect to a nearby collection point. Unclaimed parcels are returned to us after the carrier’s hold period. We’ll contact you to arrange redelivery (new postage may apply).

Holiday & Promotional Periods
We staff extra fulfilment shifts during peak times but please allow an extra 2-3 business days for dispatch just in case.

Need Help?

Customer Support Email: support@biopulse.com.au (Mon - Sunday, 9am- 5pm AEST)
Customer Support Phone Number: (02) 9451 3974

We answer all enquiries within 24 hours.

Last Updated: [03/04/25]