FAQs

How can I contact BioPulse?
Feel free to reach out to us via email at support@biopulse.com.au, where our dedicated customer service team will gladly assist you with any inquiries or concerns you may have!

Is worldwide shipping available?
Indeed, we offer free shipping to numerous countries across the globe. Nonetheless, there are certain countries where we are unable to provide shipping services. If your location falls within one of these countries, we will inform you accordingly.

Where do you ship from?
Our packages are dispatched from our warehouses situated in Australia, Asia, or the United States, depending on the product(s) ordered and your geographical location.

Can I change or cancel my order?
We aim to process orders as fast as possible, therefore you must request any changes/cancellations within 12 hours of placing your order. All requests after this time will be denied. Your order can be returned for a full refund after it is received. 

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) Shop Pay, Apple Pay and Google Pay as well as PayPal Payments.

When will my order be processed?
Your order will be processed within 1-3 business days from the order date. Kindly note that during holidays and promotional seasons there may be additional processing delays.

How long will it take to receive my order?

 

What if I don't receive my order?
If you don't receive your order within 60 days, you are eligible for a full refund.

How do I return an item?
Please contact us at support@biopulse.com.au.

What is the policy on customs duties?
Please note that we do not cover any customs fees that may arise once the items are shipped. By purchasing our products, you acknowledge that one or more packages will be sent to you, and you may be required to pay local customs fees when they arrive in your country.

What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you receive a product that is damaged, incorrect or missing. We will gladly issue a refund or replacement as long as it's within 7 days of an order being delivered. Please include your order number, as well as high quality images or videos of the product. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank. Please allow 7-10 business days for the refund to be processed from receipt of the returned item or cancellation request being submitted.

Can I make changes to my order after it has been placed?
You are able to make changes to an order within 12 hours, after this we unfortunately cannot allow any further changes as your order will have already started getting processed and prepared for shipping.

Can I place an order over the phone?
Yes, you are able to place an order over the phone. If you would like to place can order over the phone please contact our support team who will provide you with a number that you can call.

Do you offer any promotions or discounts?
Yes, we run many promotions, discounts and special offers. Check the announcement banner at the top of the page and also be sure to keep an eye out on your emails for exclusive offers and discounts. You can subscribe to our email list at the bottom of the page.

How do I redeem a promotional code or coupon?
If you have received a discount code you will be able to use it during the check out phase.

Will my items be shipped together in a single package?
Due to various logistical factors, there may be instances where items from the same order are shipped in separate packages. Rest assured, all your products will arrive within the estimated delivery time frame without incurring any additional shipping fees.

Is tracking information provided for my order?
Absolutely, once your order has been shipped, you will receive an email containing your tracking details. Please note that while we strive to provide up to date tracking information, the detail and frequency of updates is in the hands of the shipping and courier companies.

How do I track my order?
Once your order is shipped you will receive an email containing your tracking number. Please click the "track your order" link at the bottom of the page and input your tracking number.

I can't track my order / My tracking displays "no information available currently"
Occasionally, it may take 5-10 business days for some shipping carriers to update their tracking information in their system. If it has been more than 10 business days since you received your tracking number and there is still no available information, please get in touch with us for assistance.

Are exchanges available?
While we don't provide exchanges, if you find that the product you received is not exactly as you anticipated, please inform us, and we will gladly arrange for a replacement.

If your question was still not answered please reach out to our customer support team who will be more than happy to help you solve any questions or concerns that you may have.