Frequently asked questions
Orders, shipping, returns and what is actually in the jar. If it is not here, email us.
Orders, shipping and returns
How fast do orders ship?
Orders placed before 12pm AEST ship the same day from our Sydney warehouse. Standard delivery takes 2 to 5 business days within Australia, express takes 1 to 3.
Can I change or cancel my order?
Yes, within 12 hours of ordering and before dispatch. Email support@biopulse.com.au and we will cancel or edit it free of charge.
Do you ship overseas?
Yes, we ship worldwide. International shipping is free on orders over $200 AUD.
What if my order arrives damaged?
Tell us within 14 days of delivery with a photo and we will replace or refund it. We cover the return.
Can I return something if I change my mind?
Sealed or unused items can come back within 30 days of delivery. You cover the return postage and we refund the product price once it arrives. Opened consumables can only be returned if faulty.
Where are you based?
Frenchs Forest, on Sydney's Northern Beaches. Every order ships from here.
Products and use
What is in the tallow moisturiser?
Two ingredients: 100% grass-fed and finished beef tallow, and organic extra virgin olive oil. That is the whole label.
Is the castor oil really cold pressed?
Yes. Pressed without heat and without hexane, then bottled in amber glass to keep light out.
Is the kids magnesium spray different from the adult one?
Same naturally sourced magnesium chloride, in a gentler dilution made for small legs and bedtime routines.
Why amber glass?
It blocks the light that degrades natural oils, and it is not plastic. Every BioPulse bottle and jar is amber glass.
How do I use a castor oil pack?
Soak one of the organic cotton wraps in castor oil, place it where you want it and wear it for an hour or overnight. The wrap holds everything in place.
What is the 90-day trial on earthing gear?
Earthing mats and bed sheets carry a 90-day risk-free trial. Use one for at least 30 days; if it is not for you, return it any time up to 90 days from delivery.
Where can I buy BioPulse in person?
A growing list of Australian stockists carry the range. The store finder shows the one nearest you.